Getting it to you, and back
Orders are dispatched the same or next working day. If something is not right when it arrives, one message starts the return.
Free standard shipping on US orders over $150
Standard
5–7
Business days
Free over $150
Free on US orders over $150. Under that, the rate is shown at checkout.
Express
2–3
Business days
Calculated at checkout
Order before our daily cut-off and express orders leave the same day.
Delivery times are in business days and begin the day after dispatch, not the day you order. Exact rates for your address are shown at checkout before you pay.
Thirty days to be sure
Try it on at home, in your own light. If it is not right, send it back within 30 days.
What we need
- Returned within 30 days of delivery
- Unworn and unwashed
- Original tags still attached
- In its original packaging
How to return
- Write to us Tell us your order number and what you would like to do. A person answers — there is no form to fill in and no ticket number.
- Pack it as it arrived Fold it along the seam, back into the original box or bag. Keep the tags on.
- Send it back We will confirm the return address and tell you exactly what to do next. Once it reaches us and passes a quick check, your refund is issued to the original payment method.
Sale items, altered pieces and anything worn or washed cannot be returned. If your order arrived damaged or incorrect, that is our mistake and different rules apply — write to us and we will replace it.
The full policy
This page is the plain-language version. The full refund policy is the one that applies to your order.
The specifics
The questions we are asked most about delivery and returns.
Shipping
When does my order actually ship?
Orders are picked and packed the same or next working day. Delivery time starts the day after that — so a standard order placed on Monday typically arrives the following week, not 5 days from Monday.
Will I get a tracking number?
Yes, sent the moment the parcel is handed to the courier rather than when it is first scanned a day or two later. If tracking has not moved after two working days, write to us and we will chase it rather than asking you to.
How is the $150 free shipping threshold calculated?
On the order total after any discounts and before tax and shipping. If a return brings the remaining order below the threshold, the original shipping cost is not re-charged.
Do you ship outside the US?
Enter your address at checkout and available services, rates and delivery estimates will be shown before you pay. Any customs duties or import taxes are set by your country and are the recipient's responsibility.
I entered the wrong address. Can you change it?
If it has not been packed yet, yes — write to us as soon as you can and we will catch it. Once it is with the courier we cannot redirect it.
Returns & exchanges
How long do refunds take?
Once your return reaches us and passes a quick check, the refund is issued to your original payment method. Your bank then takes its own time to post it — usually a few working days, sometimes longer.
Can I exchange for a different size?
Yes. Tell us what you have and what you need, and we will reserve the replacement while your return is on its way, so you are not waiting on stock.
Who pays for return postage?
If the piece arrived damaged, faulty or was not what you ordered, we cover it — that was our mistake. For a change of mind, return postage is yours.
Can I return sale items?
Sale items are final and cannot be returned or exchanged, unless they arrive damaged or faulty.
I have lost the tags. Can I still return it?
Write to us before sending anything back. Tags attached is the condition, but tell us what happened and we will look at it rather than refusing outright.
My order arrived damaged or incorrect.
Send us a photograph and we will replace it. You will not be asked to pay return postage on something that was our mistake, and the 30-day window is not the issue here — tell us whenever you notice.